Privacy Policy
Last Updated: September 14, 2025
Introduction
Welcome to LASA: Lagos Airbnb Shortlet Apartments (“LASA”, “we”, “us”, “our”). We are committed to protecting your privacy and handling your personal data in an open and transparent manner.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (lagosshortletapartments.com or lasa.com), use our services, or communicate with us. Please read this policy carefully. By using our services, you consent to the data practices described in this statement.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site and through our services includes:
2.1. Personal Data You Provide to Us:
Contact & Booking Information: Your full name, email address, phone number, and physical address when you make a booking or an enquiry.
Identification Information: To ensure the security of our properties and guests, we require a copy of a valid government-issued photo ID (such as a Passport, National ID Card, or Driver’s License) upon check-in.
Payment Information: When you make a booking, your payment details are processed by our secure third-party payment processors or the booking platform you choose (e.g., Airbnb, Booking.com). We do not store your full credit card or bank account details on our servers.
Communications: We may keep a record of any correspondence if you contact us via email, WhatsApp, or phone.
2.2. Data We Collect Automatically:
Log and Usage Data: When you access our website, our servers automatically collect information that your browser sends, such as your IP address, browser type, pages you visited, and the dates and times of your access.
Cookies and Similar Technologies: We use cookies to enhance your browsing experience, remember your preferences, and analyse our website traffic. For more information, please see our “Cookies” section below.
How We Use Your Information
We use the information we collect for the following purposes:
To Provide and Manage Our Services: To process your bookings, manage your reservations, and facilitate check-in and check-out.
To Communicate With You: To send booking confirmations, pre-arrival information, respond to your enquiries, and provide customer support.
For Security and Verification: To verify your identity and protect our properties, guests, and business against fraud and other illegal activities.
To Improve Our Services: To understand how our guests use our website and services, allowing us to improve user experience, develop new offerings, and analyse business performance.
To Comply with Legal Obligations: To meet our legal and regulatory requirements in Nigeria.
For Marketing Purposes: With your explicit consent, we may send you promotional emails about new properties, special offers, or other information we think you may find interesting. You may opt out of these communications at any time.
How We Share Your Information
We do not sell or rent your personal data. We may share your information with third parties only in the following situations:
Third-Party Service Providers: We may share information with vendors who perform services for us, such as payment processing, property cleaning, and maintenance. These providers are only given the information necessary to perform their specific function.
Booking Platforms: If you book through a third-party platform like Airbnb or Booking.com, we will share information with them as necessary to manage your booking, in accordance with their own privacy policies.
Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal process, such as a court order or government request.
Data Security
We implement administrative, technical, and physical security measures to help protect your personal information from unauthorised access, use, or disclosure. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
Your Data Rights
In accordance with the Nigeria Data Protection Regulation (NDPR) and global best practices, you have the following rights regarding your personal data:
The right to access: You can request copies of your personal data.
The right to rectification: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You can request that we erase your personal data, under certain conditions.
The right to restrict processing: You can request that we restrict the processing of your personal data, under certain conditions.
To exercise any of these rights, please contact us using the details below.
Cookies Policy
Cookies are small text files stored on your device that help our website function effectively. We use cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: Email: [insert email, e.g., privacy@lasa.com]